Privacy Policy

Privacy Policy

Effective Date: 04 June 2025

1. Introduction

Welcome to collins-at-hays-travel.com. I am an independent Hays Travel Personal Travel Consultant, operating in partnership with Hays Travel Ltd. This Privacy Policy explains how I collect, use, store, and protect your personal data when you use this website, communicate with me, or book travel services through my consultancy.

This site operates independently from the main Hays Travel website but is supported by the same high standards of data protection and service.

2. Who We Are

Website Owner: Collins Mabiza

Trading As: Collins at Hays Travel

Email: enquiries@collins-at-hays-travel.com

Phone: 01293 207997

Registered with Hays Travel Ltd

3. What Personal Data I Collect

I may collect and process the following personal data:

Full name

Contact details (email, phone number, address)

Travel preferences and history

Passport details (where required for bookings)

Payment details (securely processed through Hays Travel systems)

Emergency contact details

Special requirements (e.g., dietary, mobility, medical)

4. How I Collect Your Data

Through this website’s contact or enquiry form

Via email, phone, or social media communication

When you make a booking

When you subscribe to newsletters or updates

5. How I Use Your Data

Your data is collected and used to:

Process travel enquiries and bookings

Provide personalised travel advice and recommendations

Communicate with you regarding your travel plans

Meet legal and regulatory requirements

Send updates, offers, or newsletters (only with your consent)

6. Lawful Basis for Processing

Under UK GDPR, I rely on one or more of the following lawful bases:

Consent – for marketing communications

Contract – to process bookings or respond to enquiries

Legal obligation – for financial or travel regulation compliance

Legitimate interests – to improve services and maintain a business relationship

7. Sharing Your Data

Your data may be shared with:

Hays Travel Ltd – for booking management, compliance, and financial processing

Travel suppliers (e.g. airlines, hotels, cruise lines) – only when necessary for your travel arrangements

Third-party service providers – only where essential and with adequate data protection safeguards

I do not sell or rent your personal data to any third parties.

8. Data Security

I implement appropriate technical and organisational measures to protect your data, including secure booking platforms provided by Hays Travel and encrypted communications where applicable.

9. Data Retention

Your data will be retained only as long as necessary for the purposes it was collected:

Booking records: 7 years (for legal and accounting compliance)

Enquiries or marketing preferences: until you withdraw consent or request deletion

10. Your Rights

You have the right to:

Access your personal data

Correct or update inaccurate data

Request erasure (“right to be forgotten”)

Object to or restrict certain processing

Withdraw consent for marketing at any time

File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact me at - enquiries@collins-at-hays-travel.com.

11. Cookies

This website may use cookies to enhance your experience. These may include:

Analytics cookies (e.g., Google Analytics)

Functional cookies (for contact forms, preferences)

You can adjust your browser settings to manage or disable cookies. For full details, please refer to the Cookies Policy (if applicable).

12. Third-Party Links

This site may link to external websites, including the main Hays Travel site. I am not responsible for the content or privacy practices of those websites.

13. Policy Updates

This Privacy Policy may be updated from time to time. Any significant changes will be posted here. Please check back periodically to stay informed.

14. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Collins Mabiza
Hays Travel Personal Travel Consultant
Email: enquiries@collins-at-hays-travel.com
Phone: 01293 207997